A customer is waiting for an order whose delivery has been delayed.

The idea

State the delay, mark the new date as estimated, explain what is awaiting confirmation and offer the available options.

Examples

  • El pedido se retrasó por un problema de transporte.The order was delayed by a transport problem.
  • La nueva fecha prevista es el jueves.The new estimated date is Thursday.
  • Todavía estamos esperando la confirmación.We are still waiting for confirmation.
  • Le avisaremos si cambia la fecha.We will notify you if the date changes.
  • ¿Prefiere recogerlo o esperar la entrega?Would you prefer to collect it or wait for delivery?
  • Lamentamos las molestias.We are sorry for the inconvenience.

Read-aloud uses a synthetic Spanish voice available on your device. Voice quality and availability vary; it does not assess your pronunciation.

Watch out

Do not present an estimated delivery date as confirmed before it has been confirmed.

Try it yourself

  1. Choose the statement explaining the delay. (El pedido se retrasó por un problema de transporte / El pedido llegó antes de lo previsto)

    Show answer or example answer

    El pedido se retrasó por un problema de transporte

    This sentence explains the transport delay.

  2. Choose the statement giving the estimated date. (La nueva fecha prevista es el jueves / La fecha confirmada es el jueves)

    Show answer or example answer

    La nueva fecha prevista es el jueves

    This sentence identifies Thursday as the estimated date.

  3. Choose the statement saying confirmation is pending. (Todavía estamos esperando la confirmación / Ya recibimos la confirmación)

    Show answer or example answer

    Todavía estamos esperando la confirmación

    This sentence says confirmation is still pending.

Use it today

Choose the statement about the delay, the estimated date or pending confirmation.