A clear transfer begins by finding out whom the caller needs.

The idea

Ask ¿Con quién desea hablar?, then say Le voy a pasar and ask the caller to wait.

Examples

  • ¿Con quién desea hablar?Who would you like to speak to?
  • ¿Busca al departamento de ventas?Are you looking for the sales department?
  • Le voy a pasar con una compañera.I am going to transfer you to a colleague.
  • Un momento, por favor; estoy transfiriendo la llamada.One moment, please; I am transferring the call.
  • La persona encargada no está disponible ahora.The person in charge is not available right now.
  • ¿Prefiere dejar un mensaje o llamar más tarde?Would you prefer to leave a message or call back later?

Read-aloud uses a synthetic Spanish voice available on your device. Voice quality and availability vary; it does not assess your pronunciation.

Watch out

Do not promise a connection before checking that the person is available; offer a message if necessary.

Try it yourself

  1. Ask who the caller wants to speak to. ¿Con ___ desea hablar? (quién / cuándo)

    Show answer or example answer

    quién

    quién asks for the person the caller wants.

  2. Say that you will transfer the caller to reception. Le voy a ___ con recepción. (pasar / cerrar)

    Show answer or example answer

    pasar

    pasar indicates that the call will be connected to reception.

  3. Ask the caller to wait a moment. ¿Puede esperar un ___? (momento / pedido)

    Show answer or example answer

    momento

    momento requests a short wait.

Use it today

Role-play a call to sales, including a transfer and an alternative if nobody answers.