Writing a refund request in Spanish

The idea

Identify the purchase and date, explain the problem, request a specific refund and mention any evidence. Close politely.

Examples

• Compré una cafetera en su tienda el 3 de mayo.I bought a coffee maker from your store on May 3.
• El pedido llegó con la pantalla rota.The order arrived with a broken screen.
• El curso se canceló y no recibí las clases pagadas.The course was canceled and I did not receive the classes I paid for.
• Solicito el reembolso completo de 45 euros.I request a full refund of 45 euros.
• Adjunto una copia del recibo y una fotografía.I am attaching a copy of the receipt and a photograph.
• Les agradecería que confirmaran cuándo recibiré el dinero.I would appreciate confirmation of when I will receive the money.

Watch out

Do not simply write that you are unhappy: without the purchase details and requested amount, the seller may not know how to resolve it.

Try it yourself

1. The package never arrived. Ask for the money back: Solicito un ___. (reembolso / horario)

   Show answer or example answer

   reembolso

   reembolso names the repayment requested for the missing package.

2. The lamp arrived without working. State the problem: La lámpara está ___. (defectuosa / puntual)

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   defectuosa

   defectuosa describes the lamp as faulty and agrees with the feminine noun.

3. Include proof of purchase: Adjunto el ___. (recibo / vecino)

   Show answer or example answer

   recibo

   recibo is a receipt that can document the purchase.

Use it today

Write a polite refund request for a damaged purchase, including its date, the amount and proof.