Practise writing to a seller about a problem with an order.

The idea

Describe the problem, give the order details and ask for a refund; explain whether you can return the item.

Examples

  • The lamp I ordered arrived with a broken switch.
  • The shoes in my order are the wrong size.
  • I have attached a photo of the damaged item.
  • Could you arrange a refund for this order?
  • Please let me know how to return the parcel.
  • When will the money be returned to my card?

Read-aloud uses a synthetic English voice on your device. Quality and availability vary; it does not assess pronunciation.

Watch out

A refund returns money, while a replacement is another item. State which outcome you want.

Try it yourself

  1. Complete with the word for an item that is broken: The mug arrived ___, with a crack in the handle. (damaged / delivered)

    Show answer or example answer

    damaged

    damaged describes an item with a crack.

  2. Complete the request for money back: I would like a ___ to my original payment method. (refund / replacement)

    Show answer or example answer

    refund

    A refund returns the purchase money to the payment method.

  3. Complete the request to send an item back: Please tell me where to ___ the faulty headphones. (return / buy)

    Show answer or example answer

    return

    return means send the headphones back.

Use it today

Write a short message describing a faulty order and requesting your money back.