A clear description of the problem helps staff understand what you need.

The idea

Say when you bought the item and what is wrong. Ask whether you can return it with the receipt, then state whether you prefer a replacement or refund.

Examples

  • Compré esto ayer, pero no funciona.I bought this yesterday, but it does not work.
  • ¿Puedo devolverlo con el recibo?Can I return it with the receipt?
  • El aparato no se enciende.The device does not turn on.
  • ¿Prefiere un cambio o un reembolso?Would you prefer an exchange or a refund?
  • Preferiría un reembolso, por favor.I would prefer a refund, please.
  • ¿Cuánto tarda el reembolso?How long does the refund take?

Read-aloud uses a synthetic Spanish voice available on your device. Voice quality and availability vary; it does not assess your pronunciation.

Watch out

Exchange and refund conditions depend on the shop and circumstances; ask what options are available rather than assuming an outcome. Receipt vocabulary varies locally; ticket or comprobante may also be used.

Try it yourself

  1. Choose the proof of purchase. ¿Puedo devolverlo con el ___? (recibo / catálogo)

    Show answer or example answer

    recibo

    A receipt is the proof of purchase requested here.

  2. Ask for money back rather than an exchange. Preferiría un ___. (reembolso / cambio)

    Show answer or example answer

    reembolso

    Reembolso names a refund rather than an exchange.

  3. Ask about the time needed. ¿Cuánto ___ el reembolso? (tarda / cuesta)

    Show answer or example answer

    tarda

    Tarda asks how long the refund takes.

Use it today

Role-play returning a device that will not turn on and ask when a refund would arrive.