A precise description helps the carrier understand what arrived.
The idea
Describe the visible damage, then ask how to report it and what information to provide.
Examples
- El paquete llegó con la caja rasgada.The parcel arrived with a torn box.
- Una esquina está aplastada.One corner is crushed.
- El embalaje está mojado por un lado.The packaging is wet on one side.
- Veo un agujero en la envoltura.I can see a hole in the wrapping.
- ¿Cómo puedo comunicar los daños?How can I report the damage?
- ¿Necesitan fotos y el número de seguimiento?Do you need photos and the tracking number?
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Watch out
Damage to the packaging does not prove the contents are damaged; describe only what you can see.
Try it yourself
Complete with the suitable word. La ___ tiene un lado rasgado. (caja / ventana)
Show answer or example answer
caja
caja is the box with the torn side.
Complete with the suitable word. ¿Dónde comunico los ___ del envío? (daños / desayunos)
Show answer or example answer
daños
daños names the damage to report.
Complete with the suitable word. ¿Quieren el número de ___? (seguimiento / paseo)
Show answer or example answer
seguimiento
seguimiento identifies the tracking number.
Practice round
Answer questions, then rebuild Spanish sentences where available. We keep your score.
Complete with the suitable word. La ___ tiene un lado rasgado. (caja / ventana)
Complete with the suitable word. ¿Dónde comunico los ___ del envío? (daños / desayunos)
Complete with the suitable word. ¿Quieren el número de ___? (seguimiento / paseo)
Tap the words in the right order.
Tap the words in the right order.
Tap the words in the right order.
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Complete the report questions with the appropriate word.