A support request works best when it describes the problem and the step already attempted.

The idea

Say that you cannot enter the account, explain that you forgot the password and ask how to reset it. If the link has not arrived, ask about its validity.

Examples

  • No puedo entrar en mi cuenta.I cannot access my account.
  • He olvidado mi contraseña.I have forgotten my password.
  • ¿Puedo restablecerla por correo electrónico?Can I reset it by email?
  • No me ha llegado el enlace.I have not received the link.
  • ¿Cuánto tiempo es válido el enlace?How long is the link valid?
  • Gracias, volveré a intentarlo.Thank you, I will try again.

Read-aloud uses a synthetic Spanish voice available on your device. Voice quality and availability vary; it does not assess your pronunciation.

Watch out

An unavailable link and a forgotten password are different problems; describe the step that failed so support can respond.

Try it yourself

  1. Choose the word for password. He olvidado mi ___. (contraseña / dirección)

    Show answer or example answer

    contraseña

    Contraseña is the forgotten password.

  2. Name the link that has not arrived. No me ha llegado el ___. (enlace / mensaje)

    Show answer or example answer

    enlace

    Enlace is the link that has not arrived.

  3. Ask about the link’s validity period. ¿Cuánto tiempo es ___ el enlace? (válido / cerrado)

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    válido

    Válido asks how long the link remains usable.

Use it today

Role-play asking how to reset a password and what to do if the link does not arrive.