Practise explaining why an offered remedy falls short and suggesting an alternative.

The idea

Acknowledge the offer, explain its effect and use Could you…? or Would you consider…? to propose another remedy.

Examples

  • I appreciate the offer, but store credit would not cover the repair.
  • The replacement arrived too late for the event I bought it for.
  • Could you refund the delivery charge as well?
  • A partial refund would leave me paying for a service I could not use.
  • Would you consider returning the full amount to my original payment method?
  • If a full refund is not possible, could we discuss another solution?

Read-aloud uses a synthetic English voice on your device. Quality and availability vary; it does not assess pronunciation.

Watch out

Do not assume a replacement, store credit and a refund mean the same thing; specify the outcome you want.

Try it yourself

  1. Choose the best word: The voucher expires next month, so it is not a suitable ___. (alternative / receipt)

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    alternative

    alternative names another possible remedy.

  2. Choose the best word: Could you ___ the cost of returning the faulty item? (cover / borrow)

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    cover

    cover asks the business to pay the return cost.

  3. Choose the best word: Would you ___ a refund instead of another replacement? (consider / cancel)

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    consider

    consider invites the other person to assess the proposed refund.

Use it today

Respond to an offer of store credit and propose a solution that meets your needs.