Clarifying conflicting instructions in writing

The idea

Name each source and its instruction, then ask which one applies to your situation. A polite request for confirmation helps the recipient answer directly.

Examples

• Your email says the application closes on Friday.
• However, the website gives Monday as the deadline.
• Could you confirm which date applies to this application?
• The form requests a signature, while the guide says it is optional.
• Should I sign the form before sending it electronically?
• Thank you for clarifying which instruction I should follow.

Watch out

Do not simply say that the instructions are confusing: specify the conflict and the decision you need to make.

Try it yourself

1. Complete the sentence: The notice says cash, ___ the email says card. (while / because)

   Show answer or example answer

   while

   while contrasts the two instructions.

2. Complete the sentence: Could you tell me ___ deadline applies? (which / where)

   Show answer or example answer

   which

   which asks the recipient to select the applicable date.

3. Complete the sentence: Please ___ whether a receipt is required. (confirm / forget)

   Show answer or example answer

   confirm

   confirm requests a definite answer.

Use it today

Write a message comparing two conflicting instructions and asking which to follow.